Frequently Asked Questions
Please review our refund policy below. When in doubt, please reach out to us with any concerns or questions and we will get back to your right away. Email us at email@example.com or fill out the form on this page
Yes, we offer a 30 day money-back guarantee. The items must be shipped within 30 days of the date of delivery. Orders shipped beyond 30 days of delivery will be issued store credit. After 30 days of delivery, all orders are final sale. Purchases made with a discount beyond 20% are final sale. We will issue your refund once we receive the product back.
Return shipping is buyer responsibility - please purchase a shipping label through your preferred carrier. All items must be returned in their original state with no signs of wear. If you are unsatisfied with your order, please reach out to us at firstname.lastname@example.org.
To initiate a return, send us an email at email@example.com or fill out the form on this page. Provide us with your order number and a brief description for the product(s) you would like to return.
At this time all unused items can be returned.
If the item you received was damaged or broken in transit, you will need to reach out to us at firstname.lastname@example.org or fill out the form on this page within 14 days of the delivery. If you message us after 14 days, we cannot replace your item.
All support inquiries are responded to same-day Hawaii time between the hours of 7am to 5pm.
For additional questions or concerns please reach out to us at email@example.com. A member of our team will get back to you ASAP.